Schedule & Dispatch Application

Moving thousands of users across multiple roles and business groups to a new scheduling platform means taking in a lot of varied and sometimes conflicting user needs and processes, synthesizing them into an executable roadmap, and seeing them through to implementation. Conducted dozens of user interviews spanning multiple roles and lines of business Synthesized interview material into personas, workflows, pain point/gap analyses and opportunities Presented research findings to business stakeholders…

Earth Day campaign

How do everyday actions add up to real change? This Earth Day campaign focused on individual employee actions toward climate justice (biking to work, volunteering, risking arrest to protest the Keystone XL pipeline) and connected them with larger company efforts (millions of dollars raised, millions of actions taken on environmental topics)—all made possible by the products customers use. Campaign included email marketing, landing pages and social media marketing, and work included design and…