Moving thousands of users across multiple roles and business groups to a new scheduling platform means taking in a lot of varied and sometimes conflicting user needs and processes, synthesizing them into an executable roadmap, and seeing them through to implementation.

• Conducted dozens of user interviews spanning multiple roles and lines of business
• Synthesized interview material into personas, workflows, pain point/gap analyses and opportunities
• Presented research findings to business stakeholders
• Used the research to inform an implementation roadmap in collaboration with a cross-functional team
• Serving multiple roles on product team through pilot and rollout, including delivering custom designs, conducting working sessions with users, configuring Salesforce, writing user stories and testing them, helping develop training materials, providing user support, and engaging with business partners on change management