Moving thousands of users across multiple roles and business groups to a new scheduling platform means taking in a lot of varied and sometimes conflicting user needs and processes, synthesizing them into an executable roadmap, and seeing them through to implementation. Conducted dozens of user interviews spanning multiple roles and lines of business Synthesized interview material into personas, workflows, pain point/gap analyses and opportunities Presented research findings to business stakeholders…

Meeting users where they are is sometimes literally in a field in a hard hat. In service of safe and efficient maintenance of public utilities, this project aimed to provide construction teams with the information they need on mobile devices to complete and document their work in the field. Conducted ride-alongs, workshops and user interviews in the field and office to understand the conditions under which such work is done…

As part of the brand refresh, this project sought to update the home page to highlight products and brand messaging, ahead of a scheduled full re-platform.…

Cart configuration step in the e-commerce flow. Users come here after adding an item to the cart, and can now add other devices, select optional items, make changes and see charges before checking out. This was a particularly complex step to design for mobile handling.…

Product detail page for a responsive redesign/rebuild of the e-commerce site. Work for the responsive redesign included creating all designs; producing icon font, images and other assets; providing direction to the front-end developer and assisting with coding; and working with engineering and QA to launch.…

This project included the design and development of a microsite for processing bring-your-own-device orders. The site included FAQ, mission messaging as well as an order flow including account sign-up, phone number porting, plan selection and more. Work included visual and UI design, UI development, API integration for some functions (credit card validation, product catalog content), testing and project management.…

Screens for CREDO member services app, where users can get essential information for account usage and billing. Work included visual and UI design, and collaborating with UI developer and engineer to work through all development, use cases and testing.…